The Technology Services department looks forward to providing Chromebook support for our students.
If a CCPS Chromebook is in need of repair, your student can visit the help desk at their school beginning August 22. Schools will provide directions for students concerning the support process.
*New students will be issued a Chromebook during the first two weeks of school.
Call our Tech Support Helpdesk at:
804-639-8933
or email:
helpdesk@ccpsnet.net
To update to the latest Chrome OS version CCPS is supporting:
The student’s username is their student ID number. This number can be found in ParentVue and on report cards. Contact your school or teacher for password resets.
If you wish to remove someone else’s account name from your Chromebook:
Canvas allows parents to access information about their students’ courses using both the website and the mobile app. Please bear in mind, however, that the parent experience in the mobile app is limited compared to that of a desktop browser. We strongly recommend that parents and guardians create their accounts on a desktop browser.
Canvas Parent requires a Canvas account and is available for both Android and iOS devices.
Once the app is installed, follow these instructions to access your student’s course information through the app.
**Please note that grades listed on this screen in the mobile app are not official! Synergy remains the official source for CCPS student grade information.**
Need more information?
Click here to access general information about the mobile app. For assistance with downloading the app, click on one of the following:
Applications vary by grade level
The following applications can be found by clicking on the Backpack icon. Click on each icon for family resources.
About the Affordable Connectivity Program
The Affordable Connectivity Program provides a discount of up to $30 per month towards broadband service for eligible households. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.
The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.
Who Is Eligible for the Affordable Connectivity Program?
A household is eligible if a member of the household meets one of the criteria below:
How to Apply
Eligible households must both apply for the program and contact a participating provider to select a service plan.
There are three ways for eligible households to apply:
Get More Consumer Information
Check out the Affordable Connectivity Program Consumer FAQ for more information about the benefit.
All students are provided a charger when issued their Chromebook. Chesterfield County Public Schools replaces damaged or defective chargers. Those replacements can be obtained from the technology help desk.
Lost or stolen chargers must be replaced by the student. Any 65-watt USB-C charger can be used to charge your Chromebook. These chargers are available online and at most electronics retailers.
The student’s username is their student ID number. This number can be found in ParentVue and on report cards. Contact your school or teacher for password resets.
The first time that a student logs into a particular Chromebook, they will not see their profile on the home screen. When they click Add A User, they will need to enter the full user account name Student ID@ccpsnet.net – Example: 4912345@ccpsnet.net
To change a password:
Type of damage is determined AFTER the Chromebook has been inspected; not at the time a student brings it to the service desk.
Accidental Damage
Non-accidental Damage
Additional Actions
1st offense per school year
Additional Actions
Subsequent offense per school year
Additional Actions
*All fees can be modified at the discretion of the school administrator
Chesterfield County Public Schools