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Chromebook Support

The Technology Services department looks forward to providing Chromebook support for our students.

If a CCPS Chromebook is in need of repair, your student can visit the help desk at their school beginning August 22. Schools will provide directions for students concerning the support process.

*New students will be issued a Chromebook during the first two weeks of school.

Can’t find an answer?

Call our Tech Support Helpdesk at:
804-639-8933
or email:
helpdesk@ccpsnet.net

  • Step 1 – Power up the Chromebook
  • Step 2 – If outside of school, connect to a wireless internet signal by clicking on the this icon found in the bottom right.
  • Step 3 – This screen will be showing if your student has never logged into this computer. Enter your student’s CCPS ID number (7 digits) and @ccpsnet.net – example 4912345@ccpsnet.net. Click Next
  • Step 4 – Enter the student’s password. If you or your student do not know the student’s password. Contact your school for a password reset. During the school year this can be done by anyone of your student’s teachers. Until September 8, 2020, parent or guardian requests for student password resets can be made here.
  • Step 5 – First time Google Users will be asked to accept the terms. Use the down arrow to access the accept button.

Can’t connect to my.ccpsnet.net?

  • Make sure you’re connected to the Internet.
  • Type my.ccpsnet.net in the navigation pane – don’t use a short-cut.
  • Clear your browser cache
1. Open your Chrome browser.
2. Tap the three dots in the top-right corner of the screen, hover over “More Tools” and then select “Clear browsing data”.
3. Select the time range – “all time” and click all the options for the type of files to be cleared.
4. Click “Clear data.”

Chrome browser will not support all Canvas functions

To update to the latest Chrome OS version CCPS is supporting:

  1. Choose the 3 vertical dots located in the upper right hand corner
  2. Choose help
  3. Choose About Google Chrome
  4. Choose see if your Chrome OS is up to date or Chrome OS settings
  5. Choose check for updates – should be version 83

Forgot your password?

The student’s username is their student ID number. This number can be found in ParentVue and on report cards. Contact your school or teacher for password resets.

The first time that a student logs into a particular Chromebook, they will not see their profile on the home screen. When they click Add A User, they will need to enter the full user account name Student ID@ccpsnet.net – Example: 4912345@ccpsnet.net
 
To change your password
  1. Use a computer to navigate to my.ccpsnet.net. You do not need to be on a Chromebook in order to change the student’s password.
  2. Log-in using the student ID number for the username and the existing password.
  3. On the CCPS dashboard, click on Profiles
  4. Then click on Change Password and follow the directions

Clearing Profiles

If you wish to remove someone else’s account name from your Chromebook:

  1. On the Chromebook sign-in screen, select the profile you want to remove.
  2. Next to the profile name, select the Down arrow .
  3. Select Remove this user.
  4. In the box that appears, select Remove this user
 

Parent Access to Canvas

Canvas allows parents to access information about their students’ courses using both the website and the mobile app. Please bear in mind, however, that the parent experience in the mobile app is limited compared to that of a desktop browser. We strongly recommend that parents and guardians create their accounts on a desktop browser.

Canvas Parent requires a Canvas account and is available for both Android and iOS devices. 

Canvas Parent Mobile App – IOS

Once the app is installed, follow these instructions to access your student’s course information through the app.

Open the app and click on “Find my school.”
In the “What’s your school’s name?” field, start typing Chesterfield County Public Schools – Parent, and select it when it appears.
You will then see a list of your student’s Canvas courses.

**Please note that grades listed on this screen in the mobile app are not official! Synergy remains the official source for CCPS student grade information.**

Need more information? 

Click here to access general information about the mobile app. For assistance with downloading the app, click on one of the following:

Applications vary by grade level

  1. Click on the Chrome browser
  2. Type my.ccpsnet.net in the browser bar
  3. The student ID is the username (ex. 4123456)
  4. Enter the student’s password
  5. Can take up to 10 seconds before the dashboard appears, be patient.

The following applications can be found by clicking on the Backpack icon. Click on each icon for family resources.

 

Affordable Connectivity Program

About the Affordable Connectivity Program

The Affordable Connectivity Program provides a discount of up to $30 per month towards broadband service for eligible households. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.

The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household.

Who Is Eligible for the Affordable Connectivity Program?

A household is eligible if a member of the household meets one of the criteria below:

  • Has an income that is at or below 200% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, SSI, WIC, housing assistance or Lifeline;
  • Approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, in the 2019-2020, 2020-2021, or 2021-2022 school year;
  • Received a Federal Pell Grant during the current award year;

How to Apply

Eligible households must both apply for the program and contact a participating provider to select a service plan.

There are three ways for eligible households to apply:

  1. Go to ACPBenefit.org to submit an application or print out a mail-in application.
  2. Contact a participating broadband provider to select a plan and have the discount applied to your bill. Some providers may have an alternative application that they will ask you to complete.

Get More Consumer Information

Check out the Affordable Connectivity Program Consumer FAQ for more information about the benefit.

Apply Now

All students are provided a power supply when issued their Chromebook. CCPS replaces damaged or defective power supplies. Lost or stolen power supplies must be replaced by the student. Replacement power supplies (chargers) for lost/damaged can be obtained from the technology helpdesk or by contacting your school’s office for a fee.

Parents are allowed to purchase additional chargers or replacement adapters. Newer Lenovo Chromebooks models distributed to Middle and High School students after September 2021 utilize USB-C charging adapters. Any 65-watt USB-C power adapter can be used to charge your Chromebook at home. These chargers are available online at most electronics retailers.

If you have questions about the specific model Chromebook and which adapter to purchase, please email us at helpdesk@ccpsnet.net

The student’s username is their student ID number. This number can be found in ParentVue and on report cards. Contact your school or teacher for password resets.
The first time that a student logs into a particular Chromebook, they will not see their profile on the home screen. When they click Add A User, they will need to enter the full user account name Student ID@ccpsnet.net – Example: 4912345@ccpsnet.net

To change a password:

You must know the student’s password in order to change the password.
  1. Use a computer to navigate to my.ccpsnet.net. You do not need to be on a Chromebook in order to change the student’s password.
  2. Log-in using the student ID number for the username and the existing password.
  3. On the CCPS dashboard, click on Profiles
  4. Then click on Change Password and follow the directions

Clearing Profiles

Removing an account from your Chromebook
If you wish to remove someone else’s account name from your Chromebook:
  1.  
    On the Chromebook sign-in screen, select the profile you want to remove.
  2.  
    Next to the profile name, select the Down arrow .
  3.  
    Select Remove this user.
  4.  
    In the box that appears, select Remove this user

Charges for Accidental, Non-Accidental, Lost/Stolen Chromebooks, and Chargers – 2022-2023

Type of damage is determined AFTER  the Chromebook has been inspected; not at the time a student brings it to the service desk.

Accidental Damage

  • No charge

Non-accidental Damage

  • Cost of repair – maximum $185

Additional Actions

    • Student meeting with administrator
    • Letter to guardian(s)

Lost/Stolen Chromebook

1st offense per school year

  • $100

Additional Actions

    • Student meeting with administrator
    • Letter to guardian(s)

Subsequent offense per school year

  • $300 – Chromebook is one year old or less
  • $200 – Chromebook is two years old
  • $100 – Chromebook is three or more years old

Additional Actions

    • Student meeting with administrator
    • Letter to guardian(s)

Lost Charger

  • $20 for replacement charger or families may purchase a charger from a different vendor
  • Charger specs – USB-C, 45-Watt

*All fees can be modified at the discretion of the school administrator

 
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