Updating and entering student transportation information

Keep transportation information up to date.

Students will only be allowed to ride on assigned buses to designated stops. 

Parents and guardians can designate additional in-school-zone addresses and the days of the week they want students to be taken to those addresses..

  • This increases student safety.

  • This allows parents to use the MyStop app when their student is being transported to a designated alternative address.

  • This gives parents routing information to and from all designated addresses. 

There are two ways to update a student’s home address and bus stop.

  • School registrar: A student’s home address can only be entered by the registrar at the student’s school.

  • ParentVUE: Parents or guardians with educational rights can make changes to transportation information by logging into ParentVUE, clicking on the student’s name, then clicking on “student info.” Contact your student’s school if you need help accessing your ParentVUE account.

Alternative addresses and bus stops

Alternative addresses are places students stay before or after school on a regular basis. Alternating between a custodial parent’s address and a relative’s home within the school’s attendance zone is an example.

When an alternative address is entered at the school or by the parent/guardian through ParentVUE, a bus stop is established for the student on the days and times requested. Alternative addresses may be selected for morning pickup or afternoon drop-off or both.

Alternative addresses can only be accepted if they are entered correctly into the system. To avoid delays, follow these rules when submitting updated information into ParentVUE:

  • Enter a physical street address (similar to what you would enter in a GPS or cell phone navigation app).

  • Do not enter the apartment number, a P.O. box or the name of an organization (for example, do not enter “ABC Day Care” as an address).

  • Spell all words correctly.

  • For best results, use the school system’s “Find My School” widget:

    • Enter a house number.

    • If valid, all street names with the specified house number will appear in the drop-down list.

    • Select a street name from the drop-down list to view the elementary, middle and high school connected to that address..

    • If your student’s school is listed, use the same address in ParentVUE.

    • If your student’s school is not shown, then the address is out of zone and cannot be used as an alternative address. (Exception: Students entitled to transportation who attend a program at an out-of-zone school may select alternative addresses within the school of attendance or school of residence.)

Pickup/drop-off days for alternative addresses

Students will be routed to alternative addresses on all the days checked for morning pickup and afternoon drop-off. On the days that are not checked, students will be picked up and dropped off at their home address. If the requested days vary, please contact your school’s registrar and ask that the information be added to the alternative address comments. For example, “every other day” or “every other week” requests do not fall regularly on specific days of the week and therefore would need to be noted by the school’s registrar.

Using ParentVUE to update information

Log into ParentVUE. Click on the student’s name, then click on “student info.” Contact your student’s school if you need help accessing your ParentVUE account.

Student information

The screen will display the student’s current information in the student database. (If you are using the ParentVUE mobile app, tap “additional information” to see the student’s full details.) Transportation and alternative transportation sections are at the bottom of the student info screen. (In the mobile app, they are located at the bottom of the additional information screen.) To make changes to the information, click the “edit information” button at the top of the student info screen.

Student info login field

Transportation type

Indicating how your student will travel to and from school helps the Transportation Department plan how many students to expect on a bus each day. Select the “transport type” that best describes your situation when your student attends school in person. “Bus” is the default setting for all students. If a student has a different way of getting to school or going home most of the time, then please select that type of transportation in the drop-down menu. Note: The student will still be allowed to ride the bus when needed as long as a stop already exists and a note is sent to the school asking for transportation on a specific day.

Bus — Student will ride a Chesterfield County Public Schools bus most of the time.
Car — Student will drive to school most of the time
Day Care Van — Student will be picked up/dropped off by a private day care van most of the time.
Parent — Student will be driven to/from school by a parent, guardian or designated individual most of the time.
Walk — Student will walk or bike to school most of the time. (The school should be informed and school rules about walking and biking should be followed.)

Note: If information added is pending, it has yet to be verified and approved by the school’s registrar. Bus routes cannot be changed until information has been verified and approved.

Drop down selections

Questions: Call the transportation department at 804-748-1656.